CMA
-
Join/Renew
-
Contact Us
Your opinions and comments are important to us. Here's the easiest way to get a hold of us.
-
Real People, Real Stories
Learn about the lives changed through advocacy, volunteerism, philanthropy and disaster preparedness.
-
Understanding Customer Service & Effective Web Strategies
Thursday, April 29, 2010
Registration/Continental Breakfast: 7:30 a.m.
Program: 8:00 - 10 45 a.m.
Location: McConnell Heart Health Center 3773 Olentangy River Rd. Columbus, OH 43214 (click here for a map)
Cost: $40/person in CMA member office - $50/person in non-member office
Click Here to download registration form
Program Details:
Essentials of Customer Service 8:00 - 9:15 a.m.
Customers, in this case patients, are the backbone of your practice.
- What works, and what doesn't
- Real practice examples
- Steps for creating patient satisfaction and loyalty
Effective Web Strategies for Your Practice 9:30 - 10:45 a.m.
The majority of physician offices have developed or are developing practice web sites.
- Is your practice web site attracting new patients, marketing to current patients or raising your practice's profile?
- Are you writing effectively for patients?
- Are you optimizing effective design and search engine strategies?
- Are you using social media to work for you?
Presented by: Gary Stelluti, Health Care Marketing Strategies, LLC; Brian Greenwood, >BMG and Stephanie Rauschenbach, Cardinal Orthopaedic Institute
For more information, contact Francie Kaufman at (614) 255-4397 or email at FKaufman@goodhealthcolumbus.org
Many thanks to our program sponsors:
Back to Events